Return Policy



Auria Vita - microdermabrasion, kinetic toning and extraction treatments all designed into a small portable hand-held device to bring you the ultimate at-home or on-the-go spa experience.  

Auria Serums - Our serums are specifically formulated to enhance your Vita and skin care experience. Our serums are perfect for everyday treatments.

If you are not satisfied with our Auria within one year of using the product, we will give your money back! *

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.

Please note that Auria LLC does not permit the return of or offer refunds for:

  • Products purchased from unauthorized sellers or through unauthorized distribution channels
  • Packages missing hardware components
  • Products returned without a receipt or other proof of purchase showing that you purchased the product from an authorized seller
  • Microdermabrasion tools damaged by the addition of liquids
  • Shipping charges
  • Customs charges
  • Factory Renewed Devices*


If for any reason you are not satisfied with your Auria device, we will send you a full refund.  Simply contact us directly at to obtain your Return Authorization and complete return instructions within 60 days from your purchase date. Product returns past one year of the order date will not be accepted or honored.  A prepaid shipping label will be provided to you if the product is damaged and you are requesting a replacement only.  Failure to follow all instructions will delay your refund or credit.

The following terms apply:

  • Please retain your proof of purchase (receipt, email confirmation) as it is required for all refunds and returns.
  • You have followed the treatment instructions provided in the user manual.
  • Device must be carefully packaged and shipped back, at your cost, using the shipping method of your choice, so as long as a tracking number is provided.
  • Refund will be issued once returned item is received at our office (less our original S&H costs).
  • Vita and serums must be in original packaging.
  • The Guarantee is also limited to original, end-user purchasers or gift recipients in the United States.
  • We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests at its discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Satisfaction Guarantee. 
  • We may amend or terminate the Satisfaction Guarantee at any time without notice.


Auria recommends that you:

  • use a carrier that offers shipment tracking for all returns and either insures your package for safe return to Auria or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
  • If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Returns for refunds are processed promptly (within 5 business days of return receipt).  Refunds are applied to the original method of payment.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at


Vita One-Year Warranty

Auria is committed to quality. Our one-year warranty covers defects in materials and workmanship of your Auria Vita device.


General Use & Care Notes

Always follow proper use and care instructions as outlined in your instruction manual. In the unlikely event that you have trouble with your device, follow the applicable troubleshooting guide for your product. Contact us for further support.

Our general guarantee and warranty policies are outlined below.


What is covered by the limited warranty?

This limited warranty covers defects in materials and workmanship in your Auria Vita device.  Because Auria cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Auria devices that were purchased from Auria or a Auria authorized seller in the United States, unless otherwise prohibited by law.  Auria reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. 

Each product is covered under one warranty period. The warranty is limited to the original purchaser or gift recipient. (Must retain original purchase receipt/gift receipt/confirmation.) The limited warranty begins on the date of purchase and expires as designated above depending on your device. The warranty period is not paused or extended for any period during which the Auria device (or any parts thereof) is in repair, or if they are replaced by Auria during the warranty period.


What is not covered by the limited warranty?

This limited warranty does not cover damage or failure caused by abuse or misuse; improper care; impact or insertion of foreign objects; vandalism; improper storage; improper or incorrectly performed maintenance or repair; unauthorized service or repair; application of harmful chemicals; Acts of God, fire, or water; abrasives; negligence; failure to follow manufacturer’s instructions; loss of the Auria device; alteration; professional use; or commercial use. 

By way of examples, this limited warranty also does not cover damages resulting from:

  • CLEANING ANY PART OF THE UNIT WITH WATER OR MOISTURE. Be sure to unplug your device and dry it before charging it again. Do not allow water to get inside the Vita.


What will Auria do if my device is defective?

If you discover a covered defect in your Auria device before the warranty period expires, contact us and have information available regarding where and when you purchased your product. Before approving the return of your device, our team will attempt to diagnose the problem through our troubleshooting process via telephone or email. If we are unable to resolve the problem during this process, you will need to return your device to Auria for assessment. For easy troubleshooting, be sure to have your device in hand when contacting us.

  • You are responsible for the shipping charges to send your item in for warranty & servicing. We strongly recommend obtaining a tracking number when sending your shipment in for service. Your Return Merchandise Authorization (RMA) number must be clearly written on the outside of the shipment.
  • You must provide proof of purchase alongside your device when returning it to us.
  • If defective, we will replace part(s) or the entire Auria device. Customer Service will contact you and keep you updated on the progress of repairs and return shipments.
  • If we confirm a failing covered by this limited warranty, we will, at our option, take one of the following actions:
  • replace your Auria device with a device that is the same as or similar to the device you purchased; or
  • repair your Auria device.
  • If we find that the failing in your Auria device is not covered under this limited warranty, we will notify you about the service alternatives that are available on a fee basis. If we find that your Auria device is not defective or is in proper working order, we will notify you and return your Auria device to you.


Product Improvements/Updates

Auria reserves the right to make changes and improvements to its products without incurring any obligation to incorporate such improvements in products previously sold. 

There are no warranties which extend beyond those stated herein.  ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.  Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.  UNDER NO CIRCUMSTANCES SHALL Auria BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY.  Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at

If you would like a physical copy of this Limited Warranty, feel free to print this webpage, call our Customer Service team at + 1 (844) 224-5517, or write to us at, and we’d be happy to send you a copy.